Inside the brain of a Geek: Three reasons why you may be causing those email errors.

Pam, why isn’t my email sending? There are a lot of reasons an email might get stuck in the Outbox or cause a bounce back message.  If you email server is working, check these three common issues and see if you are the reason the email may not be delivered.


1.     Attachments.  The biggest reason size.  Most email hosts can only handle emails between 10 - 15 MB.  Please note that is total email size, not the size of each attachment.  My rule of thumb anything over 10 MB and I use a file sharing service.

2.     Financial Information.  You should never send credit card, account numbers, or social security numbers via email.  Some systems can detect and block the sending or receiving of emails with this information. The system looks for 000-00-0000 or 1234567890123214 (16 # string) and blocks the email. .  You should not send it, and they don’t want it.

3.     Mailbox Size Restrictions.  Large data stores will slow down a system and that is why most companies put restrictions on mailbox sizes. If users go over those restrictions, they stop receiving emails and the sender gets a kickback message.  The users get a few “Mailbox Size Warning” emails prior to email receiving stopping.  If you got one of those warnings, stop what you are doing and archive some emails.

Inside the brain of a Geek: Exploring the Search options in Outlook

In the past I used about 80 sub-folders to keep my Inbox organized. The advancement of the Search features in Outlook makes finding emails so easy and accurate that I no longer worry about putting emails in the right sub-folder. But there is a lot more to searching in Outlook than the Search field. Today I’m going to highlight just a few of the more advanced options available.

When you click on the Search field, the Ribbon opens a new tab labeled Search Tools.

The Search Tools tab has many options that can speed up your searches.  I often use the From and Recent Search options.

For even more options go to Search Tools – Advanced Find. Keyboard shortcut (Ctrl+Shift+F)

Below I used the Advanced Find feature to locate all the Reminder emails I sent last month.

Inside the brain of a Geek: How to save sets of multiple tabs to launch later

It is extremely common for me to have 10-20 browser tabs open when I research. My dilemma is when I have to stop and pick up where I left off at a later time.  It is time consuming to save each website individually and then try to find them all later. Luckily both Firefox and Chrome have an easy way to save all open tabs into a single folder.  The command is Ctrl+Shift+D.  The process is the same for both browsers.  My example below is for Chrome.

Shortcut: Ctrl+Shift+D  or  Right click on a tab and select “Bookmark all tabs”.

Name the folder “Newsletter Ideas” (or whatever you like) and then select “Save”.

To open all the tabs go to Bookmarks.  Right click the folder “Newsletter Ideas” and select “Open all bookmarks”.

Now you are back to where you left off.

Inside the brain of a Geek: 3 things you do that Hackers love

In our fast paced world, we love our conveniences and our technology. These loves are leaving us wide open for hackers.  Below is a list of things you may be doing that Hackers want you to keep doing.


1.     You use the same password for all your accounts. I know it is hard to remember dozens of different passwords and that is why I use KeePass for password management.  Get KeePass and secure your passwords.

2.     You access secure websites on free Wi-Fi. You can find free Wi-Fi almost anywhere; library, coffee shops, hotels, bars, doctors’ office, car dealership. Free Wi-Fi is convenient but not secure.

3.     You answer security questions honestly. My very first pet was a kitten named Radar O’Reilly, and that is the truth.  Why is it safe to put this information out for everyone to see?  Every time that security questions is asked, I lie.


Do not trade security for convenience.

Inside the brain of a Geek: Eight signs an email may not be legit.

1.     From is blank or senders email address is not recognized.

2.     RE: in the subject line.  You know the emails you sent so when you receive one with the subject “RE: Refund Please” look in your sent items and verify if you sent it and to whom.

3.     Receiving emails not pertaining to your position.  You receive an email from a sender you don’t know marked invoice, and you work in the shipping department.

4.     Email is vague.  Body of the email is “Amazing Video” and a link.  Even if it comes from someone you know, it is more than likely a link to a virus.

5.     Email has urgent or threatening tone.  Email asks for confidential information.

6.     Generic greeting.  “Attention Credit Card User”

7.     Attachment has multiple file extensions.  A file extension is the letters after the period in a file name that indicates the kind of file it is. Example “Is this email legit.docx” The underlined is the file extension and the .docx indicates it is a Word document. Legitimate files only have one file extension. Example of a file not to open  imavirus.pdf.exe

8.      Your gut says so.  We all have had that uneasy feeling or voice in your head that say "something doesn't look right". Listen to it.

Inside the brain of a Geek: 8 Creative uses for the camera on your phone

The camera on your smartphone is for more than taking cute pictures of your dog to post on Facebook.  See example below.  Here are a few creative usages for the camera on your phone.


1.     Mirror.  Check your makeup or look underneath something.

2.     Computer Screens.  The print screen feature is great when it is available.  Use your smartphone to take a picture of blue screens of death, boot errors or monitor issues.

3.     Location of your car.  Last time we parked at the Indianapolis airport, I took a picture of the nearest parking sign and the shelter we used to catch the shuttle.

4.     I want that!  Have you ever seen a kitchen gadget, book, or product that you have to check out?  If you are like me, you will forget the name before you have time to Google it.  Take a picture.

5.     The special for today is?  One of my favorite restaurants has a daily special board that sits on the front sidewalk. If anything interests me, I take a picture, no need to ask the waitress.

6.     Shipping labels: A lot of returns are done via prepaid/printed shipping labels. You always want to keep a record of the tracking number so instead of copying it, take a picture.

7.     Disassemble, yes. Reassemble, maybe. Take pictures of computers and home theater setup before moving. Do this and you don’t have to remember which cable when to the Xbox, Wii, Apple TV, or Roku.

8.     Model and serial numbers:  Take pictures of the model and serial number on appliances before installing.  If you need to contact someone for a repair or warranty issue, there is no need to pull the appliance out to find the information you need. Bonus most pictures are time and date stamped, so you don’t have to guess the install date.

Inside the brain of a Geek: Are you rolling the dice with your password security?

I recently read an article about how a Mother uses a password methodology called Diceware to teach her young children (ages 6 and 9) how to generate secure passwords. Full article link is below and would be an excellent resource for anyone but especially parents.

“We began by using a password methodology known as Diceware, which produces passwords that are easy to remember but hard for hackers to crack. Diceware is deceptively simple: You roll a six-sided die five times and use the results to pick five random words from the Diceware word list, which contains 7,776 short English words. The resulting passwords look something like this: "alger klm curry blond puck."

After reading the article, I decided to try Diceware myself.

1.    Find 5 dice. Found 39 (Don’t know why we have that many)

2.    Open word list -

3.    Hit Ctrl + F to open the find feature in your browser.  Makes the process much faster.

4.    Roll the dice.

  1. 41164
  2. 51661
  3. 16226
  4. 42116
  5. 31253

5.    Use the browser’s find feature to type in the numbers and find the random word.

6.    New Password “lp riggs cask me glade”

7.    Check Password with GRC Password Haystack.  Time required to exhaustively search this password’s space is 2.94 hundred trillion trillion centuries. 

My conclusion, it is a fun and easy way to generate secure passwords that are easy to remember. I’m all for anything that gets everyone using secure passwords. Plus “lp riggs cask me glade” is easier to remember for most than “zy?mzykp4^2<C8BV!Gg&^”.

If your password requires a number or symbol go to the Diceware website listed below and they provide instructions for randomly generating those with the dice.



Diceware Wordlist -

WFJ – “Web Privacy Can Be Child's Play”

GRC Password Haystack

GRC Perfect Passwords

Inside the brain of a Geek: Easy way to insert a screenshot into an email

Emailing a screenshot is a multiple step process that can be timely and cumbersome.  Outlook 2010 has an obscure tool that can save you some time and frustration. 

Open an email message. Go to the Insert tab. Look for the camera icon.


Click on the camera icon. Then select the Window you want to insert. *Please note that minimized windows will not be available to select.


A screenshot of the Windows is now in the email message.


Your suggestions and questions are always welcome.  Please email me using the form on this website.

Inside the brain of a Geek: Undo an Accidental Move, Copy or Delete

Have you every attempt a file move only to have your mouse skills falter the process and now you must search to find where the file end up?  My favorite thing to do is select multiple files and accidently create copies. Or just delete the wrong file or folder? In any of these cases using Ctrl + Z or Edit \ Undo will quickly reverse whatever you didn’t mean to do.

In the example, below I selected recipes to move.


I accidentally copied the recipes instead.


I select CTRL + Z or Edit \ Undo


Select Yes to verify that I want to delete the copies made.


Now I’m back to where I started.


Inside the brain of a Geek: Keyboard shortcut cheat sheet

Love keyboard shortcuts but can never remember the keys? Microsoft now offers you more shortcut options with a cool cheat sheet for Office 2007 and 2010 programs. Pressing the Alt key in any Office program will display KeyTips badges. See the example below.

Press Alt in Word 2010 to display the KeyTip badges.


Press H on the keyboard to move to the Home tab. Now use the KeyTip badges to execute a command. 1 will turn on bold. FF will change the font.